Customer Business Unit Head (BFS Vertical Head)
Job Purpose :
- To Lead and Manage a Customer Business Unit effectively
- Be accountable for the CBU's growth and P&L
- Collaborate with Peers at different locations for effective delivery
- Participate and contribute actively in the Organization and Vertical Initiatives
Principal Accountabilities :
- Developing and growing the customer account, and customer relationship
- Offering innovative services/solutions to the customer
- Focus on quality of the delivery and customer satisfaction and provide leadership on new services offerings / strategy
- Establish strategic alignment with technology or domain, provide support to COEs to achieve business goals
- Managing P&L for the CBU and accelerating the targets through the program management team and business development team. Be responsible for preparing, complying and tracking budgets for the CBU
- Developing and growing the customer account, and customer relationship
- Offering innovative services/solutions to the customer
- Focus on quality of the delivery and customer satisfaction and provide leadership on new services offerings / strategy
- Establish strategic alignment with technology or domain, provide support to COEs to achieve business goals
- Managing P&L for the CBU and accelerating the targets through the program management team and business development team. Be responsible for preparing, complying and tracking budgets for the CBU
Functional skills :
- Banking Domain Knowledge
- Project Delivery Models, systems and processes
- Costing and Budgeting
- US and UK Market exposure is an added advantage
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