Head - Customer Analytics - Retail/eCommerce

Silverpeople is hiring for Head - Consumer Analytics - Bangalore for a Fortune 500 - Retail company in India

- Looking for candidates from eCommerce domains only

Responsibilities:

- Data Analysis and interpretation: in-terms of business & working with brand teams to make required changes

- Build advanced models that turn the data into insights for intra as well as inter function decisions.

- Undertake a transformational-change program so that the insights translate into effective action for company.

- Business impact: using Predictive Business Intelligence template:

- Provide analytical and technical guidance during new activities and projects.

- Conduct monthly deep dives on product performance (B2C & B2B).

- Provide thought leadership on best practices related to e-commerce measurement and testing, segmentation methodologies, customer profile elements, and predictive models.

- Support the development of customer-centric business and loyalty marketing strategies and analyses.

- Leverage internal learning, benchmarks and category/business knowledge to provide a bigger picture context to analysis.

Must Haves (Please do not apply if you do not have these must-haves)

- Involved with analytics in eCommerce/retail industry is must

- Must have understanding of the data structure and part of the team which has built BI framework.

- Must have understanding of the business implication and ability to suggest changes and interact with the development and product team to build changes.

- Must have an understanding of Website personalization and the impact of the same on ROI of business so that monitoring and improvements are also taken care

- Excellent communication skills

Desirable:

- Working knowledge of analytical, statistical and Business Intelligence tools Pentaho or similar tools desirable

- Strategic and analytical with ability to synthesize and organize data/information into actionable recommendations with clear customer and shareholder impact

Please mention your current CTC while applying.

Deepika
Silverpeople