Head - Cross Sell - Centre of Excellence - BFSI

Head Cross Sell Centre of Excellence

Job Description and Purpose :

- Delivering product innovation & project management/implementation through team of COE [Centre of Excellence] for three consumer cross sell businesses - Personal Loan Cross Sell / Salaried Home Loans / Urban Gold Loans.

- Purpose of COE is to ensure right product proposition & strong business delivery through - Product innovation, Process excellence, Better leveraging data & campaign capabilities & developing new platforms.

- Head COE role is to ensure effective delivery of the above through COE verticals providing thought leadership, ideation & right solutioning, translating them to business metric gains & increase market share gaining

Product & Process :

Enable Business heads to increase the speed of business through strong :

Product : Innovation & strong suit

Proposition : Ideate, design & deliver to business sharper products & service tools

Processes : Streamlined processes to increase speed

Pricing : Right price for right segments, ensuring business profitability

Promotions for customers & employees : to increase conversion & delivery

Projects & System capabilities :

- Identify projects & improvement opportunities for each business

- Define scope & benefits envisaged from projects

- Design approach & solution for identified projects

- Translate business/project requirements in to technology requirements effectively & ensure correct builds for desired business delivery

Data & campaign responsibilities :

- Through analytics & campaign verticals of the team ensure right campaign & data feed to business for effective delivery with high efficiency

- Understanding of Data mart & other campaign management tools

- Work closely with BIU & risk for right policy implementation & system enhancements

- Understand data enrichment requirements of business, initiate & delivery right tools & platforms for the same

Team delivery & effective business goals achievement :

- Ensure delivery of each COE vertical through right review & performance mechanism

- Align project metrics to business deliverables, track & publish to all stakeholders

- Effective team management, right skill identification, enhancement & creating right subject matter expertise

Required Qualifications and Experience :

- Should have min 15-16 year of experience overall. Age below 40 years mandatory and locational mobility is important

- Prior experience in Product/Projects/Call center/campaign management role is a must

- Sound Understanding of product & sales processes with exposure to data and basic analytics

- Should have a MBA / Post Graduate Degree, Preference for IIM or Premier Institute background from batch of 2000 or 2001

- Should have collaborative work style to engage with peers & colleagues across the company.

- Should have excellent communication skills along with strong presentation and data analytics skills.

- Excellent Interpersonal Skills.

- Quick learner

- We will get in touch with shortlisted candidates

Monika