Head - Cross Product Services Management - BFSI

Role Purpose (Head - Cross Product Services) :

- Lead the management of the GSC Cross Product Services (CPS) departments (Reconciliations, Cash & Liquidity Management, Global MI, N2MI, Invoice Matching and Audit) equally across GSC sites in KL and Manila sites where the core processes are located.

- In addition fulfill the role of Global Head of Reconciliations driving global strategy for the function on behalf of Operations.

Ensure the Global Markets business is supported in a controlled manner through delivery of the following activities :

Global MI - The Management Information (MI) team source, process, analyse and deliver reports focusing upon operational performance, risk and client indicators across all product lines supported globally within

Global Markets (GM) Operations :

Cash & Liquidity Management : The Cash & Liquidity Management team supports the Global Markets business, in providing accurate funding projections to facilitate execution of the Banks cash flow obligations

In addition supporting the monitoring, management and regulatory reporting of intra day liquidity exposures across Nostro accounts and acting to avoid or minimize liquidity stresses;

Invoice Matching & Audit :

- The Invoice Matching processing team are responsible for reconciling incoming broker invoices received in relation to the Markets trading activities and in addition are responsible for clearing brokerage receivables.

- The Audit team are responsible for responding to requests by GM customers and their Auditors, to validate outstanding trades and/or account balances held, at periodic intervals throughout the year

Control :

- Responsibility for governance of the day to day production issues for Reconciliations, Global MI, Cash Management, Invoice Matching and Audit.

- Ensuring that audit, P&L event and SOX issues are monitored and closed out across these teams and that issues are escalated in a timely fashion. Responsible for the implementation of and adherence to relevant aspects of the control framework and Global Standards across the CPS GSC sites

Reconciliations :

- The reconciliations processes in Kuala Lumpur and Manila are responsible for the production and level one matching of reconciliations, ensuring the books and records and trade populations across the Bank and Markets are synchronous. This covers the full spectrum of Cash, Stock, Suspense, Custody, Inter system trade, Static data, Clearing and Regulatory reporting Recs.

Further role dimensions :

- Maintain and develop key stakeholder relationships with the broader Markets Operations leadership population.

- Take the lead role in driving initiatives to deliver strategic development of the CPS organisation, technology and operating model in the GSC, continuously improving the control and process efficiency of the department. Additionally work with the CPS global function heads to implement strategic deliverables, maintaining active partnership and interaction.

- Responsible and accountable for managing the RTB and CTB budget for CPS in the GSC.

- Lead the agenda for CPS managed activities in the GSC, ensuring the effective and controlled management of inbound migrations and BCP / de-risking.

- Develop the CPS management and leadership capabilities within the GSC Manila and KL, focusing on succession planning to ensure current and future operational requirements are met. Working in partnership with HR to develop and maintain a high performance culture across CPS GSC.

- Maintain a full and active involvement in KL and Manila centre-wide activities (salary planning, calibration, migration control, operations strategy, visitor management, general escalation etc.)