Head - CRM - EPC Conglomerate

Head CRM - EPC Conglomerate

- Focus areas include managing the Customer journey through excellence in service design and delivery, driving collections and business process.

- Customer service programmed, emphasize the need to enhance relationship-based approach and further strengthen our Customer Experience function at the scale envisaged.

- Consistent customer experience and intensive training for associates on quality personalized approach.

- Budgets and focus on cost-effective management of resources.

- Managing client relations and resolving issues as quickly as possible.

- Negotiating and providing workable solutions to the customers' grievances and handling them with utmost sensitivity and care