Head - Credit & Collections - Telecom

Head - Credit & Collections for a telecom operator in Middle East.

12+ years in credit & collections with a telecom operator with at least 3 years in management level.

Responsible for :

- Credit Control

- Debt Management

- Roaming Process Management

- Customer data Quality Control

- Ensuring highest levels of efficiency in debt collections.

KPIs would include :

- Accurate billing cycles

- % Reduction in Days Debts outstanding

- % improvement in Cash Collections

- Management Reports

- International Roaming Collections

- Customer Satisfaction