Head - Content Development - CSD - Telecom

Job Profile -

- Design training modules and courses encompassing end-user type and level of maturity (basic, intermediate and advanced) ensuring understanding by users from all regions, states and cities in India

- Liaison with different functional teams to develop core training material

Coordinate with the Product and Devices team for - subject matter- of training material

- Identify mode of transmission of each type of content and accordingly design content

- Work with different types of input material to create instructional content

- Apply various Instructional strategies, models and theories to content while developing a strong network of content/training content providers which suit our requirements.

- Translate and communicate the training needs to freelancers/agencies engaged for the purpose of preparing content within required timeline and as per expected quality standards

- Undertake continuous improvement for all courses by proactively seeking inputs from stakeholders and measuring employee performance

- Ensure regular updation of the Knowledge repository with inputs from circle business, product managers, Regulatory bodies and communication of updates to the relevant teams as required

- Define technology requirements for KM solution development, own the overall KM management process, while interfacing with different teams & IT for regular updation

- Design feedback mechanism for KM from both internal & external customers and undertake corrective actions to ensure maximum usage and relevance for KM system

- Innovative content/KM formats to make learning fun and easy

- Conduct periodic gap assessment exercises against industry best practices

Hariom Rao
The Pinnacle Search
Gurgaon
Mob- 8375054665