Position: Head of Contact Centre Work Location : Bangalore & Delhi, India Experience: 12 to 18 yrs Industry: Banking, NBFC We are looking for a strategic and results-driven Head of Contact Centre for Telesales to lead our telesales operations. The ideal candidate will be responsible for developing and implementing sales strategies, driving revenue growth, and leading a team of telesales representatives to achieve sales targets. The Head of Contact Center for Telesales will play a pivotal role in expanding our customer base and driving business growth through effective telesales initiatives. What we are looking for: - Atleast 15+ years of exp in a telesales or inside & must be from only Banking, NBFC domains - Experience in built, heading Contact Centre size of 100+member teams - Strong sales acumen with exceptional ability building sales strategies. - Excellent leadership & team management skills, with a track record of building and motivating high-performing sales teams. - Exceptional communication and interpersonal skills, ability to engage & influence customers effectively over the phone. - Analytical mindset with the ability to analyze sales data, identify trends, and make data-driven decisions. - Results-oriented with a focus on achieving sales targets and driving business growth Responsibilities: - Build Contact Centre: o Recruit, train, and lead a high-performing telesales team from scratch. - Develop Strategies: o Create and execute telesales strategies to meet revenue targets. o Identify target markets and develop tailored sales approaches. - Team Management: o Provide coaching, support, and performance feedback. o Set clear sales targets and monitor team performance. - Process Optimization: o Implement efficient sales processes and workflows. o Use data and analytics to track performance and make data-driven decisions. - Customer Engagement: o Optimize sales scripts and strategies based on market feedback. o Build and maintain strong customer relationships. - Collaboration: o Work with marketing to align telesales activities with campaigns. o Provide feedback to inform product development. - Customer Satisfaction: o Handle escalated inquiries and resolve issues promptly. o Ensure personalized and value-added sales experiences.

Delhi NCR

Bangalore

Head - Contact Centre - Bank/NBFC 

Job Description for Head - Contact Centre - Bank/NBFC  in Squareroot in  Delhi NCR Bangalore for (15-18) years of experience. Apply Now!