Head - Contact Center Operations - Used Car Business

About our Client:

Our client is a startup in the used car buying and selling space. They are uniquely positioned in the industry with best customer experience through their stores. and ensuring the best experience on their platform.

Role:

The role reports to the CEO and would be responsible for:

- Managing the contact center operations along with team management

- Managing the operations efficiency to ensure a high degree of customer satisfaction

- Building and managing the overall team to ensure a high level of internal efficiency and productivity

- Managing the internal processes ticketing management system and ensuring the efficacy of the ticket issuance

About the Candidate:

The candidate must have:

- An experience of 10-12 years in contact center operations

- Experience in internet & e-commerce industry

- Should have managed a team of 50 or more people in the operations team

- Experience in handling ticketing management system