Head - Collections - Rural Business - Banking

Key Objective of the Job :

- Responsible for managing the collection process for Rural Business [including Tractor Finance, Agri Finance and Rural Lending] and ensuring that over dues are within trigger levels.

Major Deliverables :

- Ensure that the NPAs are kept at minimum trigger levels

- Ensure that roll forward rates to higher buckets are kept within defined parameters

- Ensure that all the agencies in the region perform as per defined SLA

- Ensure that the team adheres to the defined processes and policies while dealing with delinquent customers,

- Clarity on legal aspects wrt sec138, 9 & 17 vis a vis rural challenges and business requirements.

- Stock yard & recovery for loss booked cases

- Developing a strong collection team at local level.

- Region wise/ Area wise collection strategy for effective but friendly handling of customers/ farmers.

- Timely MIS reporting to all concerned.

- Ensuring low employee attrition levels in the region

- Providing support to the sales team and credit team in identifying negative areas and negative profiles .

- Providing support to the CRM team in developing systems that meet the local requirements

- Providing support to the sales team in identifying correct channel partners in synch with organisation philosophy

- Local contacts with administrative authorities.

- Geographical All India exposure.

Specialized job competencies :

- Knowledge of Rural customer profile, Tractor selling/ usage, farmers earnings, crops, inputs and geographical / seasonal drivers and challenges in Rural Markets.

- Knowledge of Collection norms, policies and controls for Tractor/ Equipment/ Rural financial/business products.

- Leading the internal and external Collection teams including Collection Agencies and interacting with external customers for Systematic, successful, faster and timely collection of funds with an eye on NPA.

- To ensure Collection of funds as per the strict target and has a strong aptitude for developing relationship with the customers and marketing forces for utmost customer satisfaction and thus achieving the goals of the organization.

- MIS, Reporting, developing business strategies and Launching of Collection policy/norms and motivating / training the team to deliver as per targets.

Educational Qualification :

- Graduate/ Postgraduate in any discipline or B.Tech (Agri)/ Diploma/ Degree in Finance.

Desired Experience :

- Minimum 15 years experience in managing Collections.in 2-3 Zones or pan India

Monika