Head - Collections & Recovery - Housing Finance - Contractual Role

Head - Collections & Recovery - Housing Finance

Collections & Recovery (Contract based for 18 months) :

- End-to-end responsibility for pan-India collections/recovery and related operations in Home Loan, LAP & builder finance portfolio including OTS and SARFAESI actions

- Handle on-ground collections/recovery through the collections/recovery teams, DSAs, and collections/recovery agencies

- Manage and ensure delinquency related parameters (incl. collections efficiency, roll-forward/roll back%, NPA%, quick mortality, non-starters%, FEMI bounce etc.) are within triggers

- Assess and set collections/recovery policies and procedures that provide for timely collections and recovery

- Strategically plan, develop and build strategic tie-ups with various interest groups such as credit reporting agencies, fraud agencies, legal firms, collections/recovery agencies etc.

- Build & fortify collections/recovery team & agencies, plan and implement collections strategy, and ensure implementation of the same

- Identify and lead initiatives for process improvement and technology adoption for risk management, reporting and operations management

- Oversee identification and resolution of fraudulent practices and mitigate risk through changes in policy and process

Agency & performance management :

- Identify, empanel, train and retain desired recovery and collections agencies at central/branch levels

- Design and set payout policy and incentive mechanism for collections/recovery agencies

- Design and implement monitoring mechanism and MIS to ensure that each parameter of KPI is constantly measured, reported, analyzed and improved

- Provide inputs to product and policy teams for amending policies/products from time to time to suit the market trends and risk

- Establish suitable review and monitoring cadence with collections teams and recovery/collection agencies

Governance & policy :

- Design, set and implement collection policy, processes and procedures including standard operating procedures for different buckets, roll back, roll forward, OTS, SARFAESI, etc.

- Train team members on policy requirements and ensure compliance with the same

- Ensure and check that collection policies and standards are being implemented at the ground level