Head - Collections - Education

Job Profile :

- Efficiently manage collection process comprises of SME, Collection experts, Sr. Collection experts with the span of control varied from 20 to 25 Collection experts.

- Managing the process performance effectively to meet collection targets of the assigned portfolio.

- Accompanied & assisted the Manager in provided desired executive support in day-to-day operations & planning.

- Efficiently handled functions like operational reporting, project work plans, schedules, staffing requirements and Attrition management.

- Efficiently handled client interactions and proactively resolved their problems/queries by obtaining feedback and ensuring proper coordination.

- Closely work with process support partners (Training, HR, Facilities) for any kind of process requirement.

- Effectively served as a single point of interface for coordination amongst the management teams and subordinates