Posted By
Posted in
Sales & Marketing
Job Code
688728
HEAD OF CLIENT SOLUTIONS
Key purpose of the role :
- Develop Channel Engagement and Loyalty solutions for acquisition of new business.
- Drive strong Commercial results for the Business by ensuring retention opportunities are maximized and by actively seeking growth opportunities with existing clients.
Principal Responsibilities :
Customer Satisfaction :
- Ensure high standards of solutions to achieve client objectives
- Develop strong relationships with clients that lead to becoming a trusted ad visor
- Identify opportunities to add value and grow client relationships to maximize profitability for Organisation
- Develop a thorough understanding of client's business, industry and keep abreast of external issues & events that could impact on client objectives.
Operational Excellence :
- Own the development of new business proposals and the pitch process
- Support the Client Servicing team in the account planning process and proactively seek opportunities for growth.
- Develop and maintain a good understanding of all appropriate products and services
Financial Performance :
- Understand profitability of each of our accounts and identify areas for improvement
- Accountable for delivering retention & growth revenue, GP and net profit targets to be agreed annually on selected accounts
Learning & Growth :
- Role model the our values and behaviors in all interactions with clients, direct reports and wider team
- Responsibility for the motivation, engagement, development and performance management of direct reports/subordinates
- Actively identify development opportunities for team and self to drive Performance Excellence
Management Responsibilities :
This person is a Line Manager.
- Responsibility for the motivation, engagement, development and performance management of direct reports
- Maintain transparent communication; appropriately communicate organisation information through team meetings, 1-2-1- s, email and regular interpersonal communication
- Engage and motivate your team through the appropriate use of recognition; open communication; encouragement of contribution & feedback
- Coach, mentor and develop team, including overseeing new employee on boarding and providing career development planning and opportunities
- Empower employees to take responsibility for their jobs and goals, through effective delegation and regular communication
- Foster a spirit of teamwork that enables all team members and the department to succeed
- Role model behaviors to create a workplace culture that is consistent with the overall organisation's vision and values
- Manage the performance of your team using the Performance Evaluation framework to set clear objectives; provide feedback and identify development needs, engaging with HR, where necessary, to formally manage consistent poor performance
- Work with Line Manager and HR to recruit, select and employ new team members, as required.
Budget responsibilities :
- Responsible for delivering assigned targets in revenue, GP and net profit targets for new business and growth of existing clients
Principal working relationships :
Clients :
- Key point of contact for identified clients
Internal relationships :
- Account Managers and Sales team
Skills and Experience :
Essential :
- Proven Experience in Channel marketing and engagement.
- Proven skills in building solutions and driving client strategy
- Proven organisational and client relationship skills - being able to build rapport quickly & maintain and develop ongoing productive relationships
- Strong presentation and negotiating skills
- Excellent written and oral communication skills
- Previous people management experience
- Excellent attention to detail
Desirable :
- Proven track record of delivering profitable programmers for clients
Personal Qualities :
- Highly self-motivated, self-starter, multi-tasker
- Confident communicator (verbal & written)
- Personable, credible and able to establish trust easily
- Consistent and self-disciplined
- Trusted, collegiate style
- Team player
- Commercial and financial acumen
- Thrives on pressure
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Posted By
Posted in
Sales & Marketing
Job Code
688728