Head - Client Service/Client Management - Digital/Social Media Marketing Agency

We would like to share an opening we have with our client a leading Direct Marketing Agnecy.

Job Role- Digital/Social media Head

Location - Bangalore

Our client is looking for people who are experts in Defining and leading the digital transformation for numerous clients both in B2B & B2C space to drive impactful GTM plans which deliver on-time ROI and within budget. Having vast experience in brand engagement, ideation, lead generation, content strategy, social media, campaign management in web, mobile & print, media and analytics across the industry. Understand technology and believe that Technology and Creativity go hand in hand in today's digital environment which is all about customer experience and engagement.

Candidate need to handle IT Clients

RESPONSIBILITIES

- Overall growth and development of accounts in his group.

- Meeting profit goals on each account in his group.

- Maintaining a high level of performance by the account teams and other agency personnel, as needed.

- Being sufficiently informed and personally involved, ensuring sound planning, good service, and a solid client/agency relationship.

- Following agency policies and procedures.

- Keeping management informed of the status of his group's accounts, problems, plans, and meetings, as well as involving Management personnel at key times.

- Ensures the timely development and execution of plans, campaigns, and projects to assure earnings, growth, and profit goals are achieved.

- Provides account team leadership, and convey the specific requirements for multi-functional support to the appropriate functional regional management on a timely basis.

- Plans develop and defend budget recommendations, work goals, measurements, and training requirements necessary to provide both quality and profitable service to Clients.

- Assigns duties, goals, and supervises the account service staff for the assigned accounts.

- Executes duties and assignments as directed in compliance with corporate guidelines and objectives.

- Maintains awareness and controls situations which may lead to the risk of write-offs.

- Maintains open and complete communications of Client issues with functional leaders and corporate management.

- Provides leadership/motivation and conveys the vision and values of the Agency to the assigned staff. Ensures that the staff works in conformance with Agency policies and procedures and public law.

- Leading a team to provide the utmost level of client service

- Liaising with clients at a senior level on a day-to-day basis

- Promoting the expansion of business with existing clients

- Working with other senior managers to generate new accounts

- Management of staff in his/her team:

- Training and career development of staff

- Annual evaluations and monitoring of progress of staff under their management

SKILLS AND REQUISITES

- Management degree with 9+ years client service/management experience

- A strong leader and excellent communicator who can drive consensus and articulate program recommendations and trade-offs to senior executives

- Strategic thinker who can take broad visions and concepts and develop structured plans, actions, and measurable metrics and then execute on those plans

- Decisive, action-oriented, and able to motivate, inspire, and lead cross-functional teams in different regions and business units

- Demonstrated ability to build strong client relationships

- Attention to detail, excellent organization skills, and ability to manage multiple projects and responsibilities

- Ability to succeed in a fast-paced, innovative, and rapidly evolving industry and business organization

- Strong selling, persuasion and convincing skills

- Effective interpersonal and team management skills

- Background and experience in P&L management

Interested candidates, please share the following details

If you are interested please share your profile with us with the following details :

Current CTC :
Expected CTC :
Notice Period :

Archana
HR central