Head - Client Management

Roles And Responsibilities

Additional Responsibilities:

- Engage with VIP clients, managing high-profile relations.

- Streamline order processing and management for optimal efficiency.

- Maintain meticulous data records in Excel.

- Represent the brand at exhibitions through strategic travel.

- Handle a diverse range of client interactions with professionalism and expertise.

- Proactively ensure client satisfaction through attentive after-sales care.

- Effectively gather and utilize client feedback to drive continuous improvement.

- Identify and approach potential new clients, establishing and nurturing meaningful relationships.

- Conduct industry trend research, providing valuable insights to colleagues for enhanced client strategy and identifying new sales opportunities.

- Deliver engaging presentations to clients, showcasing the unique value propositions of products and services.

- Act as a responsive point of contact for client complaints, escalating issues as needed to ensure swift resolution.

- Oversee adherence to contract terms by both the employer and clients, ensuring a harmonious business relationship.

- Understand and actively contribute to meeting client targets and objectives, aligning efforts with overall business goals.