Head - Claims - Insurance Broker Firm

About the role: In the role, the concerned person is expected to manage a well-defined team of experienced claims personnel for client servicing in commercial claim portfolio.

Responsibilities:

- Manage and provide claim-handling direction to team members with respect to investigation, reserving, expense/vendor management, and loss payment in accordance with Claims Best Practices.

- Cross vertical experiences across different lines of business (Fire/Marine/Engineering etc.)

- Have a thorough understanding of the different financial and technical aspects of the claim

- Conduct periodic review meetings with the team to track critical TATs and discuss monthly targets of claim settlement

- Ensure that all surveyor queries are responded to and intimated to the client

- Liaise with different stakeholders Client, insurance companies, surveyor, as and when required, to ensure an effective closure of claims within defined TATs

- Monitor and report important performance metrics like IRDA data, balance scorecard for claims management, claims settled within an agreed timeframe.

- Good relationship with stakeholders, insurance companies

Candidate requirements:

- Graduate/post-graduate with minimum 8 years of experience in related field.

- Certification/Diploma from Insurance Institute of India is preferred