Head - Call Center Operations - General Insurance

JOB PURPOSE

- Developing objectives for the call center's day-to-day activities

- Conducting effective resource planning to maximize the productivity of resources (people, technology etc.)

- Collecting and analyzing call-center statistics (sales rates, costs, customer service metrics etc.)

PRIMARY : 

- IT, Strategy, Underwriting, Agency and Development teams

- Vendor & Call Center Customers

ROLES AND RESPOSIBILITIES

- Responsible for new and retention Business generation from team.

- Responsible for monthly targets achievements.

- Responsible for Data Management and tracking as per managements requirements.

- Monitor Live Issues till product stabilizes

- Conduct daily morning hurdle with Tl's and Agents to meet daily required sales Targets.

- Inter personal Skills

- Documentation Skills.

- Excellent in General Insurance product knowledge and ready to take new initiatives.

- Analytical Ability to support management