Head - Business Operations

Responsibility :

- Define the organizational goals and enable the organization to create a roadmap and achieve the goals supported by the strategic functions of Analytics, Commercial excellence

- Entreprise business for the whole business.

- Provide strategic and tactical direction to leadership.

- Ensure effective recruiting, onboarding, professional development, performance management, and retention

- Drive central operations through the contact center.

- Be the owner of end to end customer experience for the business

- Be the owner of collaboration with the central product team, Marketing team and Regional team.

Desired profile :

- Someone who has managed large sales or operational teams.

- Someone who has moved across industries (Ecommerce/Auto/FMCG/ Telecom)

- Must have experience in managing teams with P&L responsibility.

- Self-Starter, High level of drive to give shape to new initiatives.

- Someone who has worked in B2B environment and has built relationships with dealers.

- Can work with product and engineering team in developing new technologies and features for category and merchandising automaton

- Extremely customer focused.

- Strategic thinker and strong business acumen

- Exceptional condition interpersonal skills

- Can work in multi disciplinary environment.

- Can growth hack goals and is super assertive

- Very good in data analysis, benchmarks, competition analysis and best practices