Head - Business Excellence - IT

Business Excellence Head

Primary Location - Hyderabad

Role & Responsibilities:

- The Business Excellence Head will drive the organization's journey toward excellence.

- The role focuses on customer satisfaction & overall business performance improvement by driving continuous improvement, enhancing delivery frameworks (Agile, DevOps), integrating AI-driven automation, and ensuring high standards in engineering excellence for AI products and services.

- The individual will be also be responsible for optimizing internal processes, leading quality certifications (ISO, CMM), and fostering a culture of innovation through digitalization and automation.

Strategic Quality Improvement:

- Lead the design and execution of the organization's business excellence strategy

- Drive initiatives that elevate the organization's quality standards, ensuring consistent alignment with customer expectations and business objectives.

Customer Focus & Satisfaction:

- Implement processes that prioritize customer needs and expectations, ensuring high levels of customer satisfaction.

- Use customer feedback to guide quality improvements and ensure that products/services exceed expectations.

Engineering Excellence:

- Drive engineering excellence by setting high standards for quality in delivery.

- Promote the use of cutting-edge tools, methodologies, and best practices in the engineering teams to ensure product scalability, maintainability, and precision.

Process Excellence & Digitalization:

- Spearhead digital transformation initiatives, focusing on the use of AI and digital tools to streamline operations, reduce manual effort, and improve scalability.

- Develop and deploy digital solutions to optimize quality management, project tracking, and customer feedback processes.

- Implement standardized processes that promote efficiency and enable rapid adaptation to changes in technology or customer needs.

Cross-functional Leadership:

- Work with cross-functional teams to ensure that business excellence initiatives are integrated across the organization.

- Engage and train employees in quality improvement methodologies, fostering a company-wide commitment to excellence.

- Act as a facilitator for cross-functional problem-solving to ensure quick resolution of issues and continuous process optimization.

Quality Standards and Certifications:

- Ensure adherence to international and regional quality standards, including ISO certifications, where applicable.

- Implement and oversee internal quality audits, ensuring compliance with all regulatory and industry standards.

Performance Measurement & Data Analysis:

- Establish key performance indicators (KPIs) that align with organizational goals.

- Use statistical and analytical tools to assess business performance, providing data-driven insights to guide strategic decisions.

- Track progress and impact of business excellence initiatives, making adjustments where needed to ensure continuous improvement.

Continuous Improvement Culture:

- Lead the establishment of a culture of continuous improvement throughout the organization.

- Identify training needs and provide guidance for professional development in quality management techniques.

Innovation and Best Practices:

- Promote innovation by encouraging team members to develop new solutions and processes to meet emerging business challenges.

- Benchmark performance against industry standards and competitors to maintain a competitive edge.

Key Qualifications:

- Bachelor's or Master's degree in Engineering, Computer Science, or related fields.

- 12+ years of experience in business excellence, process optimization, or quality management

- Demonstrated experience in leveraging AI and automation to optimize internal processes and drive continuous improvement.

- Proven track record of implementing and managing Agile and DevOps frameworks in technology-driven environments.

- Experience managing ISO and CMMI certification processes.

- Strong understanding of Agile, DevOps, and CI/CD frameworks.

- Leadership and communication skills with the ability to influence stakeholders and drive organizational change.

- Familiarity with quality management tools and project management software (e.g., Jira, Azure DevOps).