Head - Business Development - New Mobility - Logistics Firm

Job Description :

- Build the Mobility business for the brand in India

- Identify & solve city-specific problems, with scalable solutions

Client Details :

Our client is a Globally popular Brand set-out on a mission to transform their regular business to be future ready to meet the logistics needs of the future, for both people & goods alike

Description :

- Lead and Manage Corporate Mobility Solutions for the organisation

- Own overall P&L responsibility of the operations

- Develop a long-term strategic plan- Customer Acquisition strategy, Marketing and Branding strategy, Platform strategy, Operating Model and Supply Chain Management

- Business Development - Develop new business models, partnerships, other commercial agreements with Corporate customers to expand footprint and grow business qualitatively and quantitatively across India

- Develop new operating models, partnerships and drive efficient operations

- Engage with vendors, suppliers, drivers and various other stakeholders to design, develop innovative engagement models

- Sustain and improve customer satisfaction of riders, as well as Corporate Clients

- Set up a very responsive customer relations process with a long-term view of developing friction-free commuter experience through product/service enhancements

- Drive internal processes / operations focused on customer empathy and delivering superior customer experience

- Propel tactical and strategic campaigns for customer acquisition and retention

- Drive innovation in the organisation to constantly deliver and improve KPIs

- Responsible for new sub-products and new sales channels for expanding the business

- Team management and people development

- Guide, inspire, and develop capability of resources in the team to help with the expanding business with great service quality

- Set up a nimble template, and organisation structure for expansion of operations

- Work with cross functional stakeholders, locally and globally, to drive platform strategy, customer experience, business outcome

- Steer pilots, studies and experimentation as appropriate to deliver required business outcome including continuous innovation

- Represent the organization in external forums and meetings as appropriate

Profile :

- Tier 1 MBA graduate with at least 12 years of experience, of which at least 2 years in New Age mobility & logistics technology organisations

- Successful track record of scaling up an organisation in the past

- Solid understanding of the mobility sector

- Ability to work in a fast paced complex structured organisation, with multiple lines of reporting

- Ability to work with global teams, solve complex problems

Job Offer :

- Industry Leading Benefits & Perks

- Stock Options of the Parent entity

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Sreeram Muraleedharan on +91 6820 6821

Contact - Sreeram Muraleedharan - +91 6820 6821

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