Head - Business Development - Contract Logistics

Role:

The role involves driving the P&L for a vertical across Contract Logistics, Express, Distribute and Cold Chain Businesses. Ensuring customer delight by offering them a world-class service experience, retaining customers and maximizing per customer revenue by up-selling premium solutions would be the main focus area.

Job Description:

1. Drive the customer acquisition strategy through consultative selling and striking new relationship with the CXOs/MDs and also through nurturing existing customer relationships.

2. Responsible to deliver Budgets and P&L with an expected level of gross margin.

3. Exponentially grow the topline of the business and ensure profitability by managing the cost of acquisition/ Cost of servicing and overheads.

4. Develop & execute annual operating plan - revenue & cost planning and forecasting.

5. Analyze customer feedback, draw business intelligence, review benefits of core services being offered and ensure high client satisfaction level.

6. Setup a system that delivers high customer retention.

7. Improve the efficiency & effectiveness of customer complaints resolution system.

8. Developing performance metrics, incentive structure and monitoring key parameters to increase the overall productivity of the BD / KAM team.

9. Work meticulously with the Solution Design team to customize client requirements and optimize deliverables.

10. Hire, train & retain a team that is customer centric and has a consultative selling approach.

11. Leading a Corporate Sales team of Sales Managers to acquire Indian and large MNCs customers.

12. Key Account Management: Taking care of a set of Regional and National Key accounts and ensuring proper engagement and relationship management. Ensure Maximum wallet share and retention.

13. Must understand and negotiate a profitable pricing structure and service-level agreement that will increase the company's - share of wallet- in the warehousing and logistics industry.

Technical / Functional Competency:

1. IT savvy & process orientation

2. Data analytics

3. Knowledge of WMS / TMS platform

Behavioural Competency:

1. Leadership Skills

2. Ability to Build Partnerships

3. Analytical skills / problem solving ability

4. Customer orientation

5. Teamwork ability

6. Holistic Thinking approach

7. Positive Thinking ability

8. Cost consciousness

9. Team handling abilities

10. Ability to handle stress

Qualification & Experience Required : BE with MBA, preferably from a Tier 1 Institute with a minimum 12-15 years of experience in a similar profile