Head - B2B Account Management - eCommerce

Head - Account Management (Large E-commerce Account) b2b

Job Role: Head Account Management will lead the account management team and build relationships with existing clients. develop strategies to grow existing accounts and ensure quality and cost-effective services , and develop tactics that will deliver the most appropriate products or services.

Key Responsibilities:

- Define and drive the revenue retention and growth strategy for the business

- Engage with customers to understand the customer business, develop business use cases and provide solutions to drive customer acquisition and retention.

- Own the end-to-end solution deployment and post-go-live engagement

- Drive adherence to program management processes

- Create synergies in implementation and operational support in collaboration with stakeholders across Tech, Product and Business teams

- Drive continuous process improvement, streamlining of operational support and program execution

- Build a high-performing team and inspire the team to achieve high standards of performance

- Act as key contact/escalation manager for the client, stakeholders, and the business for all service-related matters.

- Be a subject matter expert in the category

Desired Skills :

- Sales Strategy

- Program management

- Customer relationship management

- Building and leading teams (An Influential Leader)

- Experience in financial aspects related to P&L.

- Leadership experience in handling large accounts in the e-commerce industry is required.