Head - Analytics

Job Profile:

Ramp up and lead the Analytics Response Team in India:

- Ensures high quality and excellent client handling from day one, documents lessons learned & communicates them to the team

- Develops a strategy for the roll out, helps to identify the service location - Set high quality standards, coach, train and set processes to achieve this objective

- Ensure efficient day to day operations for the team

- Contribute to build a spirit of teaming across the Analytics Response Team members by encouraging desired behavior, ensure team affiliation, morale and delivery of high quality output

- Orchestrates smooth collaboration between his/her team and other Analytics Solutions teams and Consulting

- Contributes to the overall strategy of Analytics Solutions

Manage ongoing operations:

- Coaches, provides feedback and motivates team members through clear communication, appropriate delegation and targeted interventions to ensure high quality output

- Ensures appropriate training is provided to each team member, either by coaching directly or identifying appropriate offers

Manages professional development and review processes:

- Guides request dispatch within the team, takes the lead on critical requests

- Task assignment and overall management of the team

- Provide direct management and people development for team

- Drives recruitment, hiring and onboarding processes

Ensures appropriate quality and customer service:

- Collaborates with consulting project leads on proposals, signs of proposals created by the team

- Responsible for overall quality of all tasks the team performs

- Thought partner and advisor for all complex requests

- Shares his/her deep knowledge and supreme expertise on business intelligence and statistical analysis tools, is recognized as an expert

- Coordinates resources to ensure short turnaround times, highest qualities and, as a result, meet or exceed the high expectations of clients

Job Requirements:

- Leadership

- Deep line & project management experience, experience with launch of new services, running a startup or comparable desired

- Experience in driving recruitment, hiring and on boarding processes

- Superior problem solving

- Strong presence & leadership skills

- MBA / Graduate from tier 1 institute