Head - Alternate Channels - Cards & eBanking

Head Alternate Channels - Cards & E Banking

- Design and implement a clear vision and strategy for Bank to enhance self service offering to all segments of Retail and Corporate banking by expanding current capabilities and reducing costs. Position scope includes ATM/CDM network, Internet banking, Mobile banking and electronic kiosks (eBranch) to offer transactions services to BankMuscat customers.

- Actively identify and implement opportunities for migration of customers from high cost branch and manual transactions to alternative and lower cost channels with the objective of reducing the cost of service delivery bank wide. Integrate service experience via current channels and identification of emerging technology that will support new customer propositions. Responsible for ensuring each channel delivers a reliable high quality self service experience for customers.

- Responsible for establishing and monitoring and management of service level agreements with internal and external service providers to ensure high availability of every channel that exceeds customer expectations.

- Manage each channel as a business focusing on service delivery income streams and costs. Work closely with Heads of products and segments to develop distribution via multi channels to support segment strategies.

Principal Accountabilities:

- Manage a team of professional Channel Managers to develop alternative delivery channels to reduce cost and increase BankMuscat’s retail bank market share in each identified channel group, in close co-operation with Segment and product management.

- Using ongoing market research develops alternative delivery channels that will attract new to bank customers and retain existing customers.

- Research constantly for trends in self service technologies to identify new implementation opportunities for BankMuscat

- Formulate business plans and profitability targets based on clear understanding and analysis of each channel costs and revenue potential considering the impact of channel cost for each product and customer segment.

- Monitoring migration targets to ensure that channels are meeting their business objectives and sales results. Act as champion for each alternative delivery channels and work with Segment and product management to promote alternative delivery channels.

- Actively evaluate and ensure security and compliance requirements are built into every self service delivery channel in consultation with information security and IT to minimize or eliminate opportunity for fraud and defalcation.

- Responsible for managing and motivating channels mangers and officers.

- Responsible for delivering the look and feel of each channel in accordance with segmentation requirements for each delivery channel and customer segment.

- Develop a long term plan for channel development based upon segmentation market research and support communication of this strategy across retail and consumer bank management team.

Personnel Specifications:

Work experience:

- Over 15-20 years experience in Banking

- Sound experience in heading and managing a self-service banking environment

- A good understanding of latest Kiosk banking technologies and developments in ATM /CDM technologies

- Hands on operational experience in Internet and Mobile banking with NFC payments

- Ability to work with IT personnel to articulate business requirements

- Strong analytical and product management skills

- Ability to work independently with users to define concepts

- Fair knowledge in project management methodology

Personality:

- “Outside the Box” thinker

- Problem solver

- Self starter/ Self motivated

- Good communicator

- Goal driven individual

- Team player

Right Fit and Interested candidates are requested to forward your detailed resume with Current CTC and Notice period immediately to mbasv4@gmail.com

Mani Raj
i2i Workforce
+91 98407 98607
mbasv4@gmal.com / mani@i2iworkforce.in