Head - After Sales & Parts - 2 Wheeler Industry

Head - After Sales & Parts(2 wheeler industry)

At present We are looking for a senior position in a leading OEM MNC Copmany for Head aftermarkets-Global Business.

Key Responsibilities :

Set the Strategic Direction :

- To provide the Long term strategic road map for Global After Sales Business in our chosen markets. This will include the After Sales Framework and operating model.

- To create annual business plans and have overall P&L responsibility for the department.

- To update the After Sales processes, systems and documentation to ensure they are appropriate for the relevant international markets.

- To be an integral member of the Global Business Board.

Drive Capability :

- To monitor the After Sales skill development of distributor / dealers in the markets and drive the capability of their service teams.

- Drive adherence of after sales standards implemented in the markets and make course corrections.

- Monitor warranty and Knock down costs and drive course corrections.

- Coordinate development of service training content for international markets.

Product Performance :

- Monitor product performance and provide feedback to Service Technical Team.

- Escalate unresolved technical issues faced in the markets to Service Technical Team.

- Coordinate with R&D team on changes in homogenization norms.

Parts Management :

- Oversee the development and update of parts pricing and catalogue.

- Develop and update parts stocking norms in the markets.

- Drive parts availability and implementation of stocking norms in the markets.

- To strive for Best EBITA w.r.t Parts Business.

People Management :

- Conduct goal setting and performance reviews for the team.

- Build capability of both individuals and the team.

- Create a strong, cohesive global team by direct and matrix management.

Background / Competencies/ Credentials :

Essential Education Background :

- B.Tech/B.E (Mechanical or equivalent)

Desired Education Background : B.Tech /B.E (Mechanical or equivalent)

- MBA/PGDM

Desired Technical / Functional Competencies :

- After sales systems and processes

- Product Knowledge

- In depth industry knowledge

Desired Behavioral Competencies :

- Strategic Agility

- Building effective teams

- Dealing with Ambiguity

- Customer Orientation

- Process Management

- Planning Managing Vision & Purpose

- Managing Diversity