Head - Administration & Facilities - Manufacturing Firm

- Strategy - Drive a cordial, conducive and collaborative work environment for employees to ensure performance.

- Responsible for ensuring organizational development & implementation of effective Admin strategies, policies, processes, and systems.

- Strategize Space Management (Office infrastructure) aligned to Business Plans

Administrative Services - Drive high level of customer focus and customer centricity by offering administrative services to internal stakeholders

- Provide support on transport fleet management, hygiene services, pest control, horticulture, landscaping, front office management, courier services, infrastructure management, seat inventory management, and canteen management as a part of soft services

- Provide support on infrastructure, primitive services, utilities, maintenance, downtime as a part of engineering services'

Efficiency Management - Drive cost efficiencies in achieving targets and meeting customer requirements in the most efficient manner

- Drive synergy through space efficiency, consolidation of offices, better layouts, infrastructure management, transport efficiency and manpower efficiencies

Stakeholder Management - Collaborate with the management to identify and deliver the required administrative support for the organization.

- Liaising with materials department for procurement of materials, local authorities, government officials, agencies, contractors, purchase o drive cost effective tie ups.

Key KPIs:

- Cost Leadership Measures ensured to drive cost efficiencies and cost effectiveness

- Customer Experience Enhanced customer Experience

- Administration Services Achieved Excellence in Administration Services.

Key Skills & Experiences:

Behavioral Competencies - Proven leadership and management skills

- Upholding of ethical standards

- Excellent relationship management skills

- Empathy

- Abreast of latest technology and offerings

- Understanding (knowledge and exposure) of industry best practices

Critical Experience - Proven track record in employee relations management

- Managed a large customer base, service providers, and stakeholders

- Ex defence, Ex army

Foundational Roles - Facilities Management (Preferred)