Head - Administration

Reports to (Position): HOD

Location: Mumbai

Position Purpose: To provide comprehensive facility, security management, contract, and procurement management- IAMI

Principal Accountabilities:

Facilities Operations:

- Plan and coordinate administrative procedures and systems, devising ways to streamline processes

- Implement a comprehensive facility and security management program

- Manage the Preventive and Planned Maintenance programme to minimize maintenance, repair, and replacement costs together with minimizing the risk of plant failure.

- Responsible for management of all sites security and compliance, infrastructure management, administrative activities, and branch database management

- Recommend continuous quality improvement practices across the region

- Assist with the coordination of Churn and other relocations activities

- Ensure all Critical Environment (CEM) requirements are met.

- Ensure all Reactive Maintenance is completed as per the agreed timeframes

- Ensure all Financial Management requirements are completed in a timely and accurate manner

- Ensure escalation procedures are in place and observed for incident and problem reporting

- Risk assessment, providing method statement and closure of action

- Coordinating with internal stakeholders for administrative support

- Vendor Management

Savings initiatives:

- Develop initiatives and strategies that lead to cost savings and service improvement Customer Service / Client Relationships:

- Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user

- Pro-actively develop and manage client / business unit relationships ensuring that the expected service levels are achieved across the region

- Lead by example and groom the team in achieving maximum client satisfaction level

Leadership / Staff Management:

- Actively encourage an environment that supports teamwork, co-operation & performance excellence

- Act as manager and a coach for the team ensuring high staff morale, trust, and work ethics

Knowledge, Skills, Competencies

- Strong budget management and financial analysis skills

- Demonstrated initiative

- Excellent written and oral communication skills.

- Strong analytical skills.

- Facilities Manager must be a team player and work with other members of the team

- Interpersonal skills necessary to effectively communicate with a variety of individuals

- Knowledge in statutory requirements and Environmental management system.

Requirement:

- Aptitude for encouraging positive relationships

- Travel experience Pan India