- Help in developing and enhancing specific platforms
- Study and understand the needs for customer segments related to the platform
- Conduct sessions with stakeholders to understand their views, provide ideas and help in taking decisions
- Analysis of information and data related to the specific platform usage
- Work with Sales, Operations, Technology and other teams to get their requirements
- Work with external stakeholder/ partners/ vendors to integrate with the platform
- Coordinating with various stakeholders for different modules and tracking them
- Designing the test scenarios, conducting and getting the testing done within timelines for a successful go live
- Ensuring that the design is as per the needs and brings efficiency to the existing processes
- Drive usage and adoption of the developed platform
- Measure performance against the defined Success metrics & delivery against the same
- Drive partner/sales feedback for consistent development, on-boarding & integration developments
- Taking up special projects time to time to meet organizational needs
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