HDFC Bank - Product Manager - Personal Loans

The job responsibilities

Key Objectives -

- Implementation and monitoring for Personal Loan Product along with Fin-con

- P&L Achievement of budget v/s actual

- C2I Improvement

Digital Initiatives- Unsecured Loans Group-

- Increasing contribution from Digital originations

- Best in class product and process offering for customer delight and instant gratification

Digital Process Improvements/ Implementation for Unsecured Loans

- Formulate and implement new processes for achieving organisational goal of delivering - Customer Delight- .

- Monitoring processing efficiencies through regular reject reviews, CPV wastage analysis and ensuring implementation of the corrective measures.

- Running knowledge series for the Sales team to ensure awareness of Product USP's and reducing customer complaints.

- Increase customer stickiness through best in class process and product offerings for HDFC Bank Salary account customers.

- Implementation and amendments in KYC norms based on market dynamics and in conformity with RBI guidelines.

PL Product & Policy -

- Formulation and implementation of new product offerings to deliver - Customer Delight-

- Modification of product/ policy parameters based on market dynamics and customer feedback during location, HDFC Bank liability Branch and corporate visits.

- Segment wise review for identifying critical impact areas/ locations/ segments and take corrective actions to minimise credit losses and optimizing profits to the Bank.

- Running of knowledge series to ensure awareness of product USP's.