HDFC Bank - Product Manager - Customized Solutions - B2B - Travel

Job Purpose & Responsibilities :

- Formulation of business strategy to grow business volume in Travel segment (the largest segment for Commercial cards) and other identified segments like Hotels and Hospitals.

- Implement CUG programs with Airlines, Online Travel Agencies, Consolidators, and Hotels for air and hotel payments.

- Drive virtual card programs with large corporates and travel partners for international hotel payments

- Drive sales with opportunity tracker to get penetration among these Corporates

- Implement product programs and processes along with Product support, PPS, credit, legal and tech teams.

- Monitor and Report program P&Ls on a monthly basis

Business Development :

- Implement CUG programs with Airlines, Online Travel Agencies, Consolidators, and Hotels for air and hotel payments.

- Drive virtual card programs with large corporates and travel partners for international hotel payments

- Tap payments for Travel by Trade on Commercial Cards

- Get maximum utilization of lines from Travel Agents through incentive programs

- Engage with large consolidators for receivable programs

- Engage with Corporate Travel Agents for Corporate referrals

- Engage with larger TMCs for tapping their receivables on Cards

- Work on policies / leverage existing banking relationships to provide credit lines relevant for the trade

- Closely engage through specific incentive programs that contributes to their bottom-line

- Provide them with data support for easy reconciliation

Design Product Program :

- Design and roll out new products, platforms and solutions with best in class value proposition for Hospital and Hotel segment - CUG program.

- Creation and development of sales & business processes and platforms for seamless delivery of products and services to all stakeholders.

- Owning of Travel, Hospital and Hotel segment by gaining significant market share in issuance and acquiring volumes

Portfolio Management:

- Management of existing portfolio of corporate clients through defined engagement program

- Monitor, identify, evaluate and initiate necessary portfolio interventions to influence activation and spends - segment wise

- Develop segment specific programs to increase card limit utilization and drive spends per card

- Partner alliances to build value proposition around our products and solutions

- Higher engagement with portfolio customers by leveraging marketing communication channels

SKILLS AND KNOWLEDGE :

- Understanding of Cards / payments business

- Understanding of the Travel business; industry and regulation

- Aligned on internal processes and service delivery norms

- Knowledge of technical and payments regulatory environment

- Aware and updated of the competition landscape

PERSONAL CHARACTERISTICS & BEHAVIOURS :

- Good interpersonal skills with willingness to continuously adapt and learn

- Strong execution skills, Ability to work with cross functional teams in and outside cards business

- Self motivated and enterprising

- Focus on business objectives and ability to deliver on the same