HDFC Bank - Process Manager - Credit Analytics & Innovation

1. Process re-engineering

- Understand business/ credit processes with an objective to identify opportunities for improvement

- Identify solutions to plug identified gaps

- Discuss within Business, Credit, Operations, etc. to finalize solutions

2. Bringing solutions to life

- Document comprehensive Business requirement documents to be shared with the technical team for development

- Engage with the IT team to ensure timely delivery

- Manage vendors to conduct User Acceptance Testing

3. Ensure solutions are adopted the way you expected

- Connect with the RMs/Credit Analysts, other users to ensure functionality is being used as expected

- Liaison with multiple departments within the bank, specifically Credit and Operations to ensure adoption of functionalities

- Use the feedback loop to make necessary changes post go-live

- Create metrics for the solution/ functionality and track adoption against the metrics (TAT, FTNR, Approval Ratios, etc)

4. Make data speak

- Perform comprehensive data analysis for various metrics to share actionable insights

- Analyse the business numbers to track and monitor process metrics

- Report progress against the metrics to senior management