Company - HCL Tech
Experience - 12-15 yrs
Location - Mumbai
JD Below
- Delivery Clearance
- RFP evaluation and provide pre-bid query
- Technical Solution vetting
- BOQ vetting and working with OEM
- Preparation of risk register
- Lock in with internal team and planning for risk mitigation.
- Delivery presentation to customer where required
- Providing go ahead for the bid
- Post PO
- Vetting the PO with solution
- Vetting BOQ
- Due diligence with internal team and customer and mitigating the shortfall in the PO
- Providing go ahead to the final BOQ for order loading
- Preparation of NISP,HLD,LLD as applicable and getting signoff from customer
- Preparation of SOW for vendors
- Preparation of project plan and tracking
- Resource planning and allocation
- Closely work with Project team and respective vendors/OEMs get the project executed
- Preparation of PID and getting signoff from customer
- Audit
- Continuous ISO and process adherence
- Maintaining all ISO documentation and attending both internal and external audit
- Training
- Planning and arranging training for the internal resources.
- Planning and arranging training for the customer as and when required
- Mentoring
- Mentoring and building resources from lower to higher level in terms of technical and managerial front.
- Controlling attrition
- CSAT
- Building relation with customer and improving customer satisfaction.
- Handling escalation and emergency situations.
- Escalation internally and externally and closing customer pain area.
Namrata
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