HCL - Service Delivery Role - EUC - Infrastructure

Company - HCL Tech

Location - Noida

Experience - 11-15 yrs

Skill - On EUC - SCCM, deployment- Application & packaging, security compliance, patch management.

JD:

Direct and manage operational teams

Escalation Management

Set and continually manage service and project expectations with team members and other stakeholders

Delegate tasks and responsibilities to appropriate personnel

Identify and resolve issues and conflicts within the teams

Coach, mentor, motivate and supervise team members and contractors, and influence them to take positive action and accountability for their assigned work

Managing the transition phase of transferring the functional, technical and procedural knowledge for new and expanding services

Develop best practices and tools for project execution and management

- Strategy

Agree and define strategy of services with both internal and client stakeholders

- Stakeholder Management:

Building and maintaining customer relationships

Direct and manage Service Management initiatives and improvement plans

- Projects:

Direct and manage p (1.) P&L responsibility

Expansion of services to fill all gamut's of infrastructure-increase breadth.

Focus on project opportunities and transformation initiatives

ITIL process definitions and implementation

Automation in service delivery

Contact person - Namrata