HCL - Service Delivery Manager - Service Excellence - ITIL Certified - IT Infra Domain

SDM Service Excellence, Infra

Company : HCL Tech

Location : Chennai

JD :

- Minimum 13-15 years of experience with the most recent 3-4 years in leadership position, managing a delivery team in end-end IT infra services delivery and Operations

- Budgeting and P/L management of business portfolio of US $30M

- Traveled/Worked in US regions for cultural understanding

- Senior CxO/VP level mapping on the customer side

- Contract review, documentation and negotiation experience

- Strong Technology Landscape Understanding of all service lines

- Global delivery models including managed services in Data-center and End User Compute domains

- Enterprise Management Tools used in ITSM processes

- Strong People practice credentials in engagements and management of tech/delivery team sizes of 300 minimum.

- Leadership experience for Governance, Dashboard based reporting

Qualification :

- Bachelor's degree in IT/ Engineering/MBA

- ITIL certification