HCL - Service Delivery Manager - Network/IT Operations

Company - HCL Tech

Experience - 7-11 yrs

Location - Benglauru

Female candidates preferred for this role:

1. Network and IT Operation Management

2. IT Service Management

3. ITIL/ ITSM Process Consulting, Designing, Transitioning, Transformation and Execution

4. Client Relationship Management, Cost and Risk Management

5. People/ Resource Management

6. Excellent hands on experience on statistical process control tools.

7. Strong Problem solving and Decision making skills.

8. Excellent Leadership and communication skills.

9. Review deliverables to ensure business requirements are met.

10. Identifying and documentation of the GAP between the process in place and customer's business requirement

11. Management of assigned process - To ensure quality standards and compliance requirements; Identification & solution of process problems.

12. Vendor and Asset management

13. Service order Tracking & management of external customers

14. Imparting Process trainings for team

Please share your profile, contact person - Namrata Sinha