HCL - Service Delivery Manager

Job Description

To manage application support and maintenance operations to the satisfaction of the customer and meeting the agreed service levels and within the cost budgeted for providing the support.

Person should have experience in web technologies and marketing.

Role and Responsibility:

Co-ordination with onsite track leads and engaging with Customers

Ensure process effectiveness and continual service improvement

Managing Cost of providing service within budgeted levels

Managing risks and escalating appropriately to Sr Management

Managing Support operations to Agreed SLAs

To lead | guide and coach the team