HCL - Service Delivery Management - IT Infra

Company - HCL Tech

Experience - 12-16 yrs

Location - Bengaluru

JD

- P&L responsibility

- Expansion of services to fill all gamut’s of infrastructure-increase breadth.

- Focus on project opportunities and transformation initiatives

- ITIL process definitions and implementation

- Automation in service delivery

- Revenue Generation

- Resource management

- Utilization

- Billing

- Management reporting

- Conduct regular in depth service and process audits.

- Employee retention, motivation and training

- Focus on grooming people from L1 to L2, L2 to L3 within select timelines

- Value add to customer-YOY by working closely with the Transformation and Consulting group for:

Architecture gap assessment studies

Implementation of new technologies

Consolidation/virtualization opportunities

Reduce business impact of outages

Cost savings through better solutions

Enhance operational efficiencies

- Overall SLA management – Operation interaction with technologies Lead / Service Owner

- Overall Customer Satisfaction

Contact person - Namrata