HCL - Service Delivery Management - IT Infra

Company - HCL Tech

Location - Noida/Chennai

Experience - 12-16 yrs

JD

The Service Delivery Manager (SDM) is responsible for the effective management and organization of operational aspects of IT Services including data center operations, PC Services, voice, telecommunications and other office servers. The job holder is responsible for liaising with vendors on day-to-day operations with contributions to IT Strategies for the customer. The job holder is responsible for co-ordinating the various projects as initiated by the customer.

The key responsibilities for this role include:

IT Services Management:

- Delivering Services to the customer according to the contract and adherence to agreed SLAs

- Assisting the SDM on adherence to KPIs agreed in the contract

- Contribute significantly to the management of IT Services for the customer

- Advise and make significant contributions to SDM on customer’s IT policies and objectives

- Make recommendations on strategies in respect of various technologies like Data Centre, IT equipment, Voice equipment.

Contact person - Namrata