HCL - Service Delivery Leader - Sourcing & Procurement

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 222,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.

The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.

We are on the lookout for a highly talented and self-motivated Service Delivery Leader to join us on our journey in advancing the technological world through innovation and creativity.

Your Role & Responsibilities :

We are searching for a Service Delivery Leader that has sound knowledge of operations/project management and wants to make a real impact on the Supply Chain process outsourcing industry. As a Service Delivery Leader, you will :

- Manage a team of Deputy Manager / Operations Managers / Sr. Operations Managers who are responsible for their teams performance in line with the service levels

- Liaise with HCL stakeholders such as Finance, Risk & compliance, PMO, Transformation HR, Recruitment to supply relevant information about business, address business concerns and design solutions

- Partner with other Delivery Leaders during new business acquisition processes

- Maintain excellent Client relationship with Clients based out of multiple Geos

- Ensure account profit margin and revenue targets are exceeded

- Create or develop the vision for business and anchor projects and efforts towards achieving them

- Proactively manage client escalations and ensure deliverables are processed within stipulated time

- Improve the operational systems, processes and policies in support of organizations mission-specifically, support better management reporting, information flow and management, business process

- Responsible for maintaining the P&L of the process

- Accountable for planning team size, team structure & hiring pipeline

Qualifications & Experience

Minimum Requirements :

- Any bachelor degree with min 18+ years of experience in Supply chain and project management.

- Any SCM certification, Lean/Six sigma would be an added advantage

Desired Qualifications :

- Must have sound knowledge of operations/project management

- Must have demonstrated process improvements in past assignments

- Excellent team and people management skills

- Excellent communication skills

- Strong problem solving and analytical skills

- Experienced in managing a technical services/support team

- Result oriented with great attention to detail

- Experience in a client facing role

- Must be comfortable working in a 24/7 process

- Knowledge of business cost and revenue reports

- Strong excel skills with the ability to analyze data, draw inferences and derive an action plan to improve process performance

- Must be able to show quantitative impact of various improvement initiatives

- Proactive in identifying issues and providing solution/devising an action plan to avoid or reduce impact on process performance

- Experience in working in a dynamic and fast paced environment

- Proactively drive closure on all client requirements

- Should have handled multicultural clients and excelled at it

Why Us :

- We are one of the fastest-growing large tech companies in the world, with offices in 60+ countries across the globe and 222,000 employees

- Our company is extremely diverse with 165 nationalities represented

- We offer the opportunity to work with colleagues across the globe

- We offer a virtual-first work environment, promoting a good work-life integration and real flexibility

- We are invested in your growth, offering learning and career development opportunities at every level to help you find your own unique spark

- We offer comprehensive benefits for all employees

- We are a certified great place to work and a top employer in 17 countries, offering a positive work environment that values employee recognition and respect

Equality & Opportunity for All :

Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.