HCL - Service Delivery - IT Infrastructure

Company - HCL Tech

Experience - 11 -16 yrs

Location - Chennai/Noida

JD

Global SDM for large engagement - 10Mn+, involving assets, hosting and services.

The candidate should have: Experience in managing technical team of 100+ at onsite / offshore model Excellent communication and Presentation skills

Excellent customer relationship management at CXO levels - experience in presetting Operations and Strategic reviews to CIO levels Sound technical knowledge on Infrastructure technologies and understanding of Application flow.

Process centric - good understanding on ITIL, SLA & OLA implementation & tracking Mindset for Analysis & Automation - identify the areas which can be automated for improving the efficiency & effectiveness Involved in creating value adds and Service Improvement plans. Experience in budget and P&L management Team motivator

Minimum 15+ year experience out of which last 5+ years should be on Service delivery involving both onsite & offshore

Onsite experience will be an added advantage

Engineering graduate

(1.) P&L responsibility Expansion of services to fill all gamut's of infrastructure-increase breadth.

Focus on project opportunities and transformation initiatives ITIL process definitions and implementation Automation in service delivery Resource management Utilization Billing Management reporting Conduct regular in depth service and process audits.

Employee retention, motivation and training Focus on grooming people from L1 to L2, L2 to L3 within select timelines Value add to customer-YOY by working closely with the Transformation and Consulting group for: Architecture gap assessment studies Implementation of new technologies Consolidation/virtualisation opportunities Reduce business impact of outages Cost savings through better solutions Enhance operational efficiencies

Overall SLA management - Operation interaction with technologies Lead / Service Owner Overall Customer and Employee Satisfaction

Namrata