HCL - Service Delivery - Infra - Datacenter

Company : HCL Tech

Location : Chennai

Experience : 12+ yrs

Skill : Service delivery Infra in Datacenter track

JD :

- P&L responsibility Expansion of services to fill all gamut's of infrastructure-increase breadth.

- Focus on project opportunities and transformation initiatives ITIL process definitions and implementation

- Automation in service delivery Resource management

- Utilization Billing Management reporting Conduct regular in depth service and process audits.

- Employee retention, motivation and training

- Focus on grooming people from L1 to L2, L2 to L3 within select timelines

- Value add to customer-YOY by working closely with the Transformation and Consulting group for: Architecture gap assessment studies Implementation of new technologies Consolidation/visualization opportunities

- Reduce business impact of outages

- Cost savings through better solutions Enhance operational efficiency

- Overall SLA management - Operation interaction with technologies Lead / Service Owner

- Overall Customer and Employee Satisfaction