HCL - Service Delivery - Infra

Company - HCL Tech

Location - Noida

Experience - 7-11 yrs

JD

- Strong conceptual and practical knowledge in various technologies especially on Windows, VMware, Citrix, Storage and Backup technologies.

Should have spent at least 5-7 years hands-on on these various technologies.

- Strong theoretical knowledge in Databases (predominantly SQL) and Networking. Practical exposure desirable.

- Strong knowledge in ITIL processes

- Accomplishes IT operations making effective use of team members - required to evaluate, select & hire candidates for staffing the operations. Responsible for orientation, training, assigning, scheduling, coaching & counseling employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.

- Achieves IT operations operational objectives by maintaining current system; evaluating, recommending, testing and installing new technology; contributing information and recommendations to strategic plans and

- Incident Management + Change Management (Planning & Execution)On - call Escalation Ticket Quality Process adherence & Security compliance Customer feedback ( Appreciations, CSAT survey results)KB preparation and review, Knowledge sharing & documentation, Root cause analysis / Problem Management + Capacity / Architectural Management SLA compliance for tickets Value Add Training / Mentoring.

Contact person: Namrata.