HCL - Process Engineering - ITSM

- Establishing and executing strategic and tactical plans for a full scale implementation of the ITIL / ITSM framework across organization and related suppliers involved in Service Delivery

- Ability to define, articulate, estimate and cost the complete Service Management solution covering People, Processes and Tools required to setup Service Integration Framework

- Creation of service model framework in line with RFP requirements, candidates with multi-vendor implementation experience are preferred

- Ability to write responses to RFPs/RFIs on solutions that span service management operational areas, especially in related to Service Integration & Management

- Strong understanding of various Line of Business, Multi-Vendor environment, Ways of Working, Cross Vendor SLAs, in a Service Integration Framework

- Demonstrates excellent consultative solution skills during various phases of the bid

- Ability to build plan & Service Management.

Contact person - Namrata