HCL - Offshore Account Manager - IT/Digital Services

Experience :

- Minimum 4 years of experience as Enterprise Account Manager; preferably for LSH, Minimum 6 years of IT/Digital Service professional experience.

Education :

- Bachelor in Technology, Computer Science or Engineering - IIT/DTU.

- Master or Post Graduate education in Management / Business is highly preferred - IIM.

Skills :

- Account Management, Account Planning and Technology Sales in large Global Enterprises.

- Strong client expectation management and advisory skills in complex client organizations.

- Client engagements across Service lines/Business Groups to build opportunity pipeline.

- Accountability for farming - both up-sell and cross-sell.

- Lead proposal development, negotiation and commercial terms for large deals.

- Negotiation and client management skills.

- Excellent writing and presentation skills in English

- Open to pick-up new cultural values and new way of doing business

Subject knowledge and experience:

- Understanding of Digital Transformation in the LSH industry required

- Experience with selling Modern Apps development (API, Microservices, Containerization), Azure Cloud, Big Data and Analytics, Cloud App Ops, IOT, Dev Ops

- Good knowledge of ITIL processes. Knowledge of project management methodologies such as waterfall, agile.

- Understanding of latest industry solutions and trends & challenges of CIO/CDO

Key Responsibilities :

- Accountability of Profit & Loss and revenue pipeline

- Build an Account Business Plan along a predefined method but with additional own ideas

- Responsible for driving profitable growth by developing strategic relationships with the customers

- Build relationship with Pre-Sales, CoE & Delivery to create a collaborative working relationship in the account.

- Networks with various HCL Service lines to ensure a high Win percentage

- Building and follow up of opportunities throughout the sales-cycle until closure and contracting

- Working with the Marketing team to define and execute Account level Marketing Plan