HCL - Manager - Quality Assurance

Manager - Quality Assurance

Roles & Responsibilities :

- Design/Deploy Service Quality framework that provides insights into the business conditions for enhancing process efficiency, improve quality and aide predictability of Operations Health

- Ability to understand, define & monitor the business indicators (Lagging & Leading Indicators)

- Sound understanding of Early Warning system(s) and be able to design as per business need

- Expertise in performing Risk & Controls assessment/FMEA and create/propose a robust controls framework

- Create Process Health Dashboards & reports, perform ad-hoc analysis, and implement action plans

- Drive ongoing/ identified service assurance initiatives, continuous process improvement program

- Accountable for data accuracy, timeliness and overall quality of the overall work product