HCL - Manager - Networking Operations

Company : HCL Tech

Location : Noida

Experience : 8-11 yrs

JD :

- Basic Knowledge on Cisco's networking components.

- Experience of working in ITIL environment

- Experience of Network/Infrastructure management

- Good Communication skills

- Exposure of Customer Management

- Being an operations manager involves overseeing and having responsibility for all the activities in the organization which contribute to the effective production of goods and services.

- Depending on the organizational structure, the exact nature of tasks that are classified under the operations function may differ from business to business.

- Understanding strategic objectives

- Developing an operations strategy

- Designing the operation's products, services and processes

- Improving the performance of operation

- Planning and controlling change. Managing quality assurance programmes. Researching new technologies and alternative methods of efficiency. Basic Knowledge on Cisco's networking components.

- Experience of working in ITIL environment

- Experience of Network/Infrastructure management would be a plus. Ensure that the project costs and expenditures are aligned with the Annual Operating Budgets.

- Proactively resolve issues that challenge project schedule, scope, cost, or quality and Incident Management + Change Management (Planning & Execution)

- On - call Escalation Ticket Quality Process adherence & Security compliance

- Customer feedback ( Appreciations, CSAT survey results)

- KB preparation and review, Knowledge sharing & documentation

- Root cause analysis / Problem Management + Capacity / Architectural Management SLA compliance for tickets Value Add Training / Mentoring