HCL - Group Manager - Infra Services

Company - HCL Technology

Position - Group Manager

Experience - 10- 16 YRS

Location - Noida

Responsibility

- P&L responsibility

- Expansion of services to fill all gamut’s of infrastructure-increase breadth.

- Focus on project opportunities and transformation initiatives

- ITIL process definitions and implementation

- Automation in service delivery

- Revenue Generation

- Resource management

- Utilization

- Billing

- Management reporting

- Conduct regular in depth service and process audits.

- Employee retention, motivation and training

- Focus on grooming people from L1 to L2, L2 to L3 within select timelines

- Value add to customer-YOY by working closely with the Transformation and Consulting group for:

- Architecture gap assessment studies

- Implementation of new technologies

- Consolidation/virtualization opportunities

- Reduce business impact of outages

- Cost savings through better solutions

- Enhance operational efficiencies

- Overall SLA management – Operation