HCL - Delivery Unit Head - IT Infra Services

Company - HCL Technology

Experience - 15-20 yrs

Delivery Unit head is a Sr management layer with high degree of Ownership and Accountability. Position will manage service delivery and operations for more than few US based customers of a specific region, working closely with leaders and management stakeholders at Customer and HCL.

Direct Responsibilities

- Sole Owners to meet Key performance parameters in

1. Delivery excellence - Contractual obligations, SLA parameters, ACSAT score, continuous improvement and Value add initiatives and Internal compliances

2. Operational Excellence - Build teams and manage People parameters like Utilization, Attrition; Hygiene and internal compliances

3. Financial parameters - Gross margin targets

4. Customer Management - Relationship at multiple levels of customer organization

5. Collaboration - with Account management teams in managing governance; Qualify Business expansion opportunities and contract related efforts

Experience – Mandatory

- Minimum 15-17 years of experience with the most recent 3-4 years in leadership position, managing a delivery unit in end-end IT infra services delivery and Operations

- Budgeting and P/L management of business portfolio of US $30M

- Travelled/Worked in US regions for cultural understanding

- Senior CxO/VP level mapping on the customer side

- Contract review, documentation and negotiation experience

- Strong Technology Landscape Understanding of all service lines

- Strong People practice credentials in engagements and management of tech/delivery team sizes of 200+ and 400.

- Leadership experience for Governance, Dashboard based reporting

- Global delivery models including managed services

- in Datacenter and End User Compute domains

- Enterprise Management Tools used in ITSM processes

Style of leadership

- Alignment to Organizational goals and culture

- Management by Metrics

- Bottom line driven

- Self Accountability and high level of availability and Ownership

- Assertive Decision Making

Qualification

- Bachelor’s degree in IT/ Engineering/MBA

- ITIL certification

Contact Person - Namrata Sinha