HCL - Delivery Unit Head - Infrastructure

DU Head, Infrastructure

Company : HCL Tech

Location : Noida

Experience : 13-18 yrs

JD :

Duties & Responsibilities :

- Management of the IT Service Delivery Team including responsibility for delivering services to the customer for mid range services

- Definition of service level agreements (SLA- s) in relation to contracted services, ensuring the SLA's are achieved; service quality and client expectations are met or exceeded as well as profitable

- Effectively monitor, control and support service delivery, ensuring systems, methodologies and procedures are followed\

- Build and maintain client relationships

- Produce management and account performance reports to an agreed schedule or upon request

- Attend client service review meetings covering performance, service improvements, quality and processes

- Implement and facilitate workshops and training courses etc. for teams to enable continuous learning, mentoring for the teams

- Manage cost of support to enable delivery teams to sustain support.