HCL - Delivery Head - Infrastructure

Company - HCL Tech

Location - Chennai

Experience - 15-18 yrs

JD

The Delivery Head is responsible for the effective management and organization of operational aspects of IT services including Data Centre Operations, PC Services, Voice, Telecommunication and other office servers. The Job holder is responsible for liaising with vendors on day to day operations with contribution to IT strategies for the customer. The job holder is responsible for coordinating the various projects as initiated by the customer.

(1.) To anchor process improvement/compliance and other organizational initiatives

(2.) To ensure business results including assistance in Project acquisition from Bid defense and Contract/Proposal review perspective

(3.) To ensure customer engagement / satisfaction and referenceability

(4.) To liaise with HR for recruitment / resourcing and guide and develop the team for better performance and retention

(5.) To plan for Program and Delivery Management and ensure that the agreed deliverables in terms of time| cost and quality are met.

Contact person - Namrata